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All customers desiring water service must make application in person at the office during normal office hours on printed forms provided. Any changes in the identity of the customer at the premises will require a new application for water, and the District will, after reasonable notice, discontinue water service until the new application has been made and accepted. However, the former customer shall remain liable for water service to said premises until he/she has given notice to the District office to discontinue water service.
The District requires a residential applicant to make a $89.92 deposit with it initially, and from time to time as a guarantee of the payment for water service. This deposit is a sum of two twelfths of the annual water usage of the applicant’s customer class. The deposit required for commercial customers is $199.48. This new bill (Senate Bill No. 412) was passed on March 7, 2003 and became effective on June 8, 2003. The District will not be bound to supply water until these conditions are fulfilled and will cut off the services if the security deposit is not paid where required. The District shall refund the deposit to the customer or credit the account after the customer has paid bills for service for twelve consecutive months unless the applicant is a tenant. If the applicant is a tenant, the District is not required to return the deposit until the time the tenant discontinues service with the District.
The District will charge a tap fee of two hundred fifty dollars ($250) for each new water tap made.
Bills for water service will be rendered on the 20th of each month. Such bills will reflect the usage by the customer through meter readings in gallons.
Each bill is due when rendered and on all accounts not paid in full within twenty (20) days of the billing date, a ten percent (10%) penalty will be added to the net amount shown. A bill becomes delinquent if not paid, in full, by the tenth (10th) day of each month.
(Effective September 20, 2006)
The water rate structure is as follows:
First 3,000 gallons used per month $10.51 per 1,000 gallons
Next 3,000 gallons used per month $8.95 per 1,000 gallons
Next 24,000 gallons used per month $7.32 per 1,000 gallons
Next 150,000 gallons used per month $6.20 per 1,000 gallons
All over 180,000 gallons used per month $5.14 per 1,000 gallons
5/8 inch meter $31.53 per month
3/4 inch meter $47.30 per month
1 inch meter $78.83 per month
1-1/2 inch meter $157.65 per month
2 inch meter $252.24 per month
The District will make a full and prompt investigation of all complaints made to it by its customer. Such complaints should be filed by the customer at the District office during normal operating hours.
In the event that the complaint is not adjusted, the District will, before service is discontinued, notify the customer that he/she has the privilege of appeal to the Consumer Relations Department of the Public Service Commission.